Reference

Legal terms for Indian accounts

9c3 sets out the legal terms that govern your account, your records and your access from India.

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9c3 Legal terms for Indian accounts
REQUEST CHANNELS

How to send a legal request

If you need a legal correction, a copy of a record or a question about access, use the channel that matches the request.

Email request Send your legal request with the registered phone number, the exact change you want…
In-account message Use the message panel in your account for a correction, a copy request or…
Written follow-up For matters that need a signed trail, write to us with your name, phone…
RECORDS AND ACCESS

How we handle records and access

We keep legal handling tied to the records we actually need: sign-in logs, device markers, payment traces and message history.

Data trail

We keep the details needed to run your account, match UPI, Paytm or PhonePe entries and answer legal requests. That usually includes contact details, login events and request history, nothing more than we need.

Cookies

Session cookies keep you signed in while you move across legal pages and account screens. We use them to hold state, spot repeated failed logins and reduce duplicate requests during a single visit.

Account security

If a request affects your profile, we may ask for a one-time check on your registered phone or email. That step helps us avoid changes being made by the wrong person.

Retention

We keep request logs, payment traces and dispute files for the period needed under local law and internal audit rules. Once that period ends, we delete or archive them according to the file type.

Contact path

For legal matters, start with the support channel on your account page or email the address listed there. Add your phone number, account ID and the action you want so we can route it correctly.

Request changes

If you want access, correction, restriction or deletion where local law permits, send the request in writing. We will confirm what we can do, what we must keep and whether any extra verification is needed.

Common legal questions for your account

These questions cover the parts of our legal handling that usually need a second look: access, retention, correction and who can ask for a change. Each answer depends on the request you send, the account trail we can verify and the law that applies where you are using the site. If a state or union territory rule is stricter, we follow that rule first.

Access depends on the law that applies where you use the site. If a rule limits the account action or the request itself, we follow that rule and tell you the next lawful step we can take.

We keep the details needed to run the account, settle payment entries, answer requests and meet audit duties. That usually means contact details, login history, device markers, message history and the request trail itself.

Yes, when local law and our checks allow it. Send the updated detail, the matching phone number and any proof that helps us verify the change. We reply once the check is complete.

Cookies help us keep the session active, remember your place on the page and notice unusual sign-in activity. They do not replace account checks, and you can clear them through your browser settings.

We keep request logs only for the period needed to handle the matter, support audits and meet legal duties. After that period, we archive or remove them according to the record type and the rule that applies.

Use the support channel listed in your account area or send a direct email if the matter needs a written trail. Include your name, phone number, account ID and the change you want.

Send a written request with the account details that help us locate the file. Where local law permits, we will share the categories we hold, the purpose of keeping them and the next step for your request.

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