Reference

9c3 Privacy Policy for India and Your Data

This Privacy Policy explains what we collect when you open your account, how we use it for login, payments and support, and when we may share it with…

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9c3 9c3 Privacy Policy for India and Your Data
REACH US

Ways To Reach Our Team

If you want help with this policy, we keep three contact paths open: email for written requests, chat for faster follow-up, and a form for data…

Email Send a written request if you want a copy of the details we hold…
Chat Use chat when you need a faster answer about cookies, account records, or a…
Data Form Submit a policy request from the form if you want access, correction, or a…
HANDLING STANDARDS

Data, Cookies And Account Safety

Our handling starts with minimisation: we collect only the details needed for account control, payment checks and service replies.

Data Use

We use your details to run the account, check payments, answer support requests and keep session activity stable. We do not collect extra fields unless a request, dispute or legal duty makes them necessary.

Cookies

Cookies help us remember your session, language choice and device settings. They also help us spot repeated failed logins or odd traffic patterns, so we can keep access steady and reduce misuse.

Account Safety

For sensitive changes, we may ask for matching account details or a one-time check before we update records. This keeps the account tied to you and reduces the chance of unauthorised changes.

Retention

We keep transaction logs, support records and verification files only as long as needed for service, disputes and legal duties. After that period, we delete them or strip out details that are no longer required.

Who Handles It

A small internal support group handles policy requests and routes anything sensitive to the right person. If your request touches a legal duty, we may involve the relevant compliance contact before we reply.

Change Requests

If you want a correction, update or deletion check, send the account identifier and the change you want made. We confirm the request first, then update the record or explain what we can keep under local law.

Common Privacy Questions From You

If you want a quick path to answers, these questions cover how we collect, use and protect your details, plus how you can ask for access or correction. Every answer stays tied to your account record and the limits set by local law, so you know what we can do and when we may need more proof.

We collect the details you enter for the account, device signals, payment records, and support messages. We use them to keep access working, confirm requests and handle disputes without asking for unnecessary fields.

Cookies help us keep you signed in, remember your language choice and spot unusual access patterns. They also reduce repeated checks on every page load, which keeps the account flow smoother for you.

Yes, you can ask for a copy of the account details we hold, where local law permits. We may need to confirm your identity before we share anything, so the record goes to the right person.

We keep records only for as long as needed for service, dispute handling and legal duties. After that, we delete them or remove personal details that are no longer required for those purposes.

Only the staff who need the record for support, checks or legal duties can access it. We keep access limited inside the team and track changes so we can audit what happened later.

Send your account identifier and the change you want through email, chat or the form. We confirm the request first, then update the record or explain any part we must keep under local law.

Yes. If local law allows the request, we can act on it. If a legal duty requires us to keep part of the record, we tell you what can change and what must stay.

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